Delivery times:
Saturday - Thursday: 12 PM - 12 AM
Friday: 1 PM - 12 AM
Delivery cost:
Delivery cost for orders less than 100 riyals = 16 riyals
The cost of delivery to residential neighborhoods outside cities = 16 riyals
Shipping cost for areas not covered by free delivery (shipped by Aramex) = 19 riyals
Decline / not accept the payment
-If the delivery address given by the customer is wrong, or the contact information is wrong, or the customer is unable to be reached.
-United Pharmacy is committed to providing the best customer service possible, and therefore any wholesale “sales of more than 5 pieces” of the same brand to one customer, we reserve the right to cancel the order as directed by the administration.
-Cancellation of the order by the customer: To continue the process of canceling the order, you must contact us first. You can cancel your order for any of the following reasons:
-If the order is not delivered or shipped to you. In case the cancellation is made after shipping or sending the order, you will be charged a cancellation fee. We reserve the absolute right to match the time your order was shipped with the time you submitted the cancellation request.
Return, exchange and refund:
If there is a defect in the product, you can, within (7) days of receiving the product, request a 'Product / Refund Request' to return the product to the United Pharmacy.
Items that must be stored in the refrigerator (such as insulin, hormones, etc.) cannot be returned or exchanged.
Items that must be kept at a constant temperature, such as milk and baby food, cannot be returned or replaced, for the sake of your health, according to the instructions of the Ministry of Health.
Disbursed products cannot be returned or replaced by medical insurance.
In the event that the product is returned due to a defect in the product, a defect by the manufacturer, or as a result of damage during the delivery of the product, or due to incorrect / wrong product delivery, no additional fees for shipping service or bank transfer fees will be charged.
In case of return for other reasons, (the customer needs to replace the product or the customer’s desire has changed in general), the customer must return the product to the nearest branch of United Pharmacies for free or bear the shipping cost of 16 riyals.
When preparing for a product return, it must be in its original condition with all accessories and instruction manual included. We do not accept return of products that have scratches or damaged due to misuse or malfunction due to the use of non-matching volts. We have the right to agree to accept the return of products that do not meet the above criteria.
When preparing for a product return, it must be in its original condition with all accessories and instruction manual included. We do not accept return of products that have scratches or damaged due to misuse or malfunction due to the use of non-matching volts. We have the right to agree to accept the return of products that do not meet the above criteria.
For complaints and suggestions:
Contact us on the Live Chat service on the store
On WhatsApp “8002444445”
Or via E-mail to [email protected]
Or by toll-free number: 8002444445
Customer service working hours:
From 9 AM to 12 AM from Saturday to Thursday and Friday: 1 PM - 12 AM
Added tax:
15% VAT applies to taxable goods from purchased items.
Cancelling order:
United Pharmacy reserves the right to cancel the order for any of the following reasons:
Warranty, maintenance and repair:
The warranty is only for medical devices as per the agent’s guarantee.
Entry Limitations:
Unless otherwise specified, only one entry per person will be accepted. Entries made using automated competition entry services or software will be disqualified.
Entry Costs:
There is no entry fee required to enter the competition unless stated otherwise. However, any costs associated with accessing the competition website or related services are the entrant's responsibility.
Disqualification:
United Pharmacy reserves the right to disqualify any entrant submitting an entry that is in breach of these terms, contains defamatory, offensive, or inappropriate content, or for any other reason deemed necessary to ensure the fairness of the competition.
Prize Distribution:
Prizes will be dispatched or given to winners within 30 days of the winner's confirmation. Delivery restrictions may apply, and prizes will only be sent to addresses within the stated delivery area.
Prize Substitution:
If a prize, or any part of a prize, is unavailable, United Pharmacy may substitute another item of equal or greater value, as determined by United Pharmacy.
Use of Entries:
By participating, all entrants grant United Pharmacy a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish any material submitted as part of their entry across any media.
Intellectual Property:
Entrants warrant that they own the intellectual property rights to their entry or have obtained all necessary permissions.
Force Majeure:
United Pharmacy will not be responsible for any act, omission, failure, or delay by reason of acts of God, riots, acts of terrorism, epidemics, governmental actions, or other events beyond their control which may prevent awarding, claiming, or using the prize.
Decisions Final:
All decisions of United Pharmacy in relation to the competition will be final, and no correspondence will be entertained.
Release:
By participating, entrants release United Pharmacy, its affiliates, partners, and their respective officers, directors, agents, and employees from any and all liability with respect to the competition or the acceptance, possession, or use of any prize.
Changes to Terms:
United Pharmacy reserves the right to update these terms and conditions without prior notice. Any changes will be posted on the competition’s webpage.
Personal Information:
All personal information collected from entrants will be used only for the purposes of the competition and will not be shared with third parties, except as necessary for the operation of the competition or as required by law.
Indemnity:
Entrants agree to indemnify United Pharmacy against any and all claims, damages, liabilities, and costs arising out of or in connection with the competition, including but not limited to the breach of these terms.
Jurisdiction:
The competition and these terms and conditions are governed by the laws of Kingdom of Saudi Arabia and any disputes will be subject to the exclusive jurisdiction of the courts of Saudi Arabia.
