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Delivery times:

  • Saturday - Thursday: 12 Am - 12 Am
  • Friday: 1 PM - 12 PM

Delivery cost:

  • Delivery cost for orders less than 100 riyals = 16 riyals
  • The cost of delivery to residential neighborhoods outside cities = 16 riyals
  • Shipping cost for areas not covered by free delivery (shipped by Aramex) = 19 riyals

Decline / not accept the payment

  • -If the delivery address given by the customer is wrong, or the contact information is wrong, or the customer is unable to be reached.
  • -United Pharmacy is committed to providing the best customer service possible, and therefore any wholesale “sales of more than 5 pieces” of the same brand to one customer, we reserve the right to cancel the order as directed by the administration.
  • -Cancellation of the order by the customer: To continue the process of canceling the order, you must contact us first. You can cancel your order for any of the following reasons:
  • -If the order is not delivered or shipped to you. In case the cancellation is made after shipping or sending the order, you will be charged a cancellation fee. We reserve the absolute right to match the time your order was shipped with the time you submitted the cancellation request.

Return, exchange and refund:

  • If there is a defect in the product, you can, within (3) days of receiving the product, request a 'Product / Refund Request' to return the product to the United Pharmacy.
  • Items that must be stored in the refrigerator (such as insulin, hormones, etc.) cannot be returned or exchanged.
  • Items that must be kept at a constant temperature, such as milk and baby food, cannot be returned or replaced, for the sake of your health, according to the instructions of the Ministry of Health.
  • Disbursed products cannot be returned or replaced by medical insurance.
  • In the event that the product is returned due to a defect in the product, a defect by the manufacturer, or as a result of damage during the delivery of the product, or due to incorrect / wrong product delivery, no additional fees for shipping service or bank transfer fees will be charged.
  • In case of return for other reasons, (the customer needs to replace the product or the customer’s desire has changed in general), the customer must return the product to the nearest branch of United Pharmacies for free or bear the shipping cost of 16 riyals.
  • When preparing for a product return, it must be in its original condition with all accessories and instruction manual included. We do not accept return of products that have scratches or damaged due to misuse or malfunction due to the use of non-matching volts. We have the right to agree to accept the return of products that do not meet the above criteria.
  • When preparing for a product return, it must be in its original condition with all accessories and instruction manual included. We do not accept return of products that have scratches or damaged due to misuse or malfunction due to the use of non-matching volts. We have the right to agree to accept the return of products that do not meet the above criteria.

For complaints and suggestions:

  • Contact us on the Live Chat service on the store
  • On WhatsApp “0555012695”
  • Or via E-mail to [email protected]
  • Or by toll-free number: 8002444445

Customer service working hours:

From 9 am to 5 pm from Saturday to Thursday

Added tax:

15% VAT applies to taxable goods from purchased items.

Cancelling order:

United Pharmacy reserves the right to cancel the order for any of the following reasons:

Warranty, maintenance and repair:

The warranty is only for medical devices as per the agent’s guarantee.